Refund policy
Julie Paris Returns and Refunds Policy
At Julie Paris, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refunds policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines for returns and refunds carefully.
100% return guarantee on new products
We offer a 100% returns guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No refunds on clearance items
Items purchased during sales cannot be refunded. These purchases are final and cannot be returned or exchanged, even if they are the wrong size.
Return costs
Return shipping costs are the responsibility of the customer. Julie Paris does not reimburse return costs and is not responsible for costs incurred during the return procedure.
Time limit for returns
Returns must be reported within 14 days of receipt of the item. Returns will not be accepted after this period. Please respect this deadline in order to benefit from a return.
Exchanging sale items
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you choose the correct size before making a purchase.
100% guarantee on defective items
We offer a full guarantee on all faulty items. If a product has manufacturing defects, it can be returned for a full refund or exchange, whichever you prefer.
Returns procedure
To make a return, please email info@julieparis.com. Once your return has been approved, you will receive detailed instructions on how to complete the returns procedure.
Requirement to provide a returns form
Returns without a completed returns form cannot be processed. Please ensure that you include this form with your return to ensure that your request is processed correctly.
Conclusion
Julie Paris is committed to customer satisfaction. By adhering to our returns and refunds policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service department at info@julieparis.com.